Customer Service

Download an order form:  If you want to print out an order form and mail in an order with a check.

Contact Us About Your Order

You can contact us about an order from Fira Cosmetics by email or telephone.  You may also order over the telephone.

Email:
Include in your email message your full name, daytime telephone number, and your order number, which you can find on your order confirmation or your merchandise invoie slip.
customerservice@firacosmetics.com

Telephone
1-800-248-8033 or
(845) 398-3340

Mail
Fira Cosmetics
50 Ramland Rd.
Orangeburg, NY 10962

Returns to Firacosmetics.com

If you are not completely satisfied with the products you buy from us, email or call to arrange a replacement or refund.  When we receive your merchandise, we'll refund the full purchase price to the credit card used to order the merchandise.

1. Call us for a Return Merchandise Number, which you can get from our customer service department.  Monday through Friday 9am - 5pm EST.

1-800-248-8033 or (845) 398-3340
customerservice@firacosmetics.com
2. Please placed the items in their original packaging, and ship your return merchandise back to us.

3. Make a copy of the invoice slip that came with your merchandise and include it with the return.

4. Send your return to:

Fira Cosmetics - ONLINE ORDERS
50 Ramland Rd.
Orangeburg, NY 10962

If you request a refund, please allow 5 business days from when we receive your return for a credit to appear on your credit card.

Tracking your Order

Currently we ship most orders via the United States Postal Service.  We ship all orders over $40 by UPS.  Customers are sent a confirmation email on the day or day after the order has been shipped.  Please allow 1-2 weeks for delivery.  If you have not recieved your order 10 days after receiving a confirmation email please contact us.

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